Shipping & returns

 

BICYCLES ARE ONLY AVAILABLE FOR IN-STORE PICKUP AT THIS TIME

Prices and Ordering

Broken Spoke (shop.brokenspokesantafe.com) and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel your order and refund your full purchase amount at their sole discretion.

Adjustments: We will always contact you regarding any unexpected delays, backorders, or differences in pricing. Adjustments to pricing and shipping rates can be completed on your order even after the order has already been processed.

Payment: Our online catalog prices are in U.S. currency. Our Secure Online Order Processing accepts Master Card, Visa, Discover, and American Express.

 

Back Orders

Due to limited availability of some of the products we sell, a particular item may be out of stock. If this causes your order to be sent in more than one shipment, Broken Spoke (shop.brokenspokesantafe.com) will pay postage on all shipments after the first one.

Warranties

Manufacturer's Warranties: All items in shop.brokenspokesantafe.com are covered by a specific manufacturers warranty. For an item to be covered by the manufacturer, the item must be defective and these defects must be a result of normal use or manufacturing. Damage from accidents, misuse, poor installation, and racing are not covered under manufacturers warranties. Make sure to keep a copy of your invoice for proof of purchase. Shipping in both directions are not covered under any warranty.

Broken Spoke Warranty: Broken Spoke (shop.brokenspokesantafe.com) extends each Manufacturer's Warranty to the original purchaser for the original merchandise only. If you feel that you may have a product that meets the criteria for a Manufacturers Warranty, please contact Broken Spoke at 1.505.992.3102. Or you may e-mail us at [email protected] with your problem and invoice number.

 

Returns, Exchanges and Order Cancellations

Broken Spoke (shop.brokenspokesantafe.com) guarantees satisfaction. If for some reason you are not satisfied with your product, you may exchange it for another item or receive a refund.

  1. If you wish to cancel your order, you may receive a full refund. Just remember to please contact us as quickly as possible so the item does not ship prior to cancellation.
  2. All returns for refund, replacement, or exchange may be returned within 30 days of purchase, no questions asked! Please call us at 1.505.992.3102 or email us at [email protected] for a return authorization number prior to shipping the item(s) back to us. Any items returned after 30 days might be charged a 15% restocking fee depending on the situation, we are very fair with our returns.
  3. All returns must be shipped via insured FedEx Ground or United States Postal Service.
  4. Allow for one full billing cycle for refunds to appear on your credit card statement.

Customer Service

Do you have any questions? Please write, call, or e-mail us at:

Broken Spoke

1426 Cerrillos Rd, Santa Fe, New Mexico, 87505

1.505.992.3102

[email protected]

 

U.S Shipping and Handling Policies

All orders are typically shippped within 48 hours. Broken Spoke (shop.brokenspokesantafe.com) will not ship United Parcel Service to P.O. Boxes. If you want your item shipped to a P.O. Box, please choose United States Postal Service Priority.

All Internet Orders received by 4:00PM EST, Mon.-Fri will ship the following business day. Orders placed over the weekend will be processed on Monday.

All backorders are shipped by Ground Shipping or First Class Mail only. If you have paid for faster service, your credit card will be refunded the appropriate amount.

All military orders must be shipped by U.S.P.S. (4-8 business days).

Heavier and oversize orders may be subject to higher shipping rates. You will be notified if there are changes in your billing amount.

Shipping charges are derived from shipping, handling, and insurance fees.

 

 

Thanks!!!

Team Spoke